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Unit 5 Managing Queries and Complaints
6 Lessons-
StartLesson 1 Defining Queries and Complaints
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StartLesson 2 Types of Customer Complaints Intro
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StartLesson 3 Query and Complaint Handling attitude
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StartLesson 4 Knowledge and Understanding for Collab with Customers
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StartLesson 5 Steps for Query and Complaint Handling
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StartQuiz 5: Managing Queries and Complaints
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Solution Driven Mindset
Problem-solving relies on a solution-driven perspective. Dealing with problems, queries, complaints and decision-making is new to some employees.
Course Summary
An identified need to approach problem solving from a solution-driven mindset in the workplace. For most people entering the workplace for the first time, dealing with problems, queries, complaints and making effective decisions is a new skill.
Course Curriculum
People Solutions
