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Solution Driven Mindset
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Introduction to a Solution-Driven Mindset
Lesson 1: Concepts of a Solution-Driven Mindset
Lesson 2: Skills to Develop
Quiz 1: Solution-Driven Mindset
Lesson 1: Problem-Solving process Introduction
Lesson 2: Barriers to creativity in Problem Solving
Lesson 3: Brainstorming
Lesson 4: Assess Potential Solutions Intro
Quiz 2: Problem-Solving Process
Lesson 1: Introduction to Decision-Making Process
Lesson 2: Principles of Decision-Making
Lesson 3: Types of Decision-Making
Lesson 4: Appraise your Decision and Consequences
Quiz 3: Decision-Making Process
Lesson 1: Solution Generation Tools Intro
Lesson 2: SCAMPER
Lesson 3: Voting Alternatives
Quiz 4: S.C.A.M.P.E.R
Lesson 1 Defining Queries and Complaints
Lesson 2 Types of Customer Complaints Intro
Lesson 3 Query and Complaint Handling attitude
Lesson 4 Knowledge and Understanding for Collab with Customers
Lesson 5 Steps for Query and Complaint Handling
Quiz 5: Managing Queries and Complaints
Lesson 1: Conflict in the Workplace Intro
Lesson 2: Conflict-Handling Tips
Lesson 3: Escalation Process
Quiz 6: Conflict in the Workplace
Lesson 1: Negotiating Solutions in the workplace
Lesson 2: Defining Negotiation
Lesson 3: Steps to Negotiation
Quiz 7: Negotiating Solutions in the Workplace
Lesson 1: Solution-Driven Problem Solver Traits Intro
Lesson 2: Character Traits to Develop
Lesson 3: Strengthen a Solution Driven Mindset
Lesson 1: Tips to Enhance SD Problem Solving Intro
Lesson 2: Tips to Enhance SD Problem Solving
How to Develop a Solution-Driven Mindset
Introduction to a Solution-Driven Mindset
Preview
Unit 1 Solution-Driven Mindset Concepts
Lesson 1: Concepts of a Solution-Driven Mindset
Lesson 2: Skills to Develop
Preview
Quiz 1: Solution-Driven Mindset
Unit 2 Problem-Solving Process
Lesson 1: Problem-Solving process Introduction
Lesson 2: Barriers to creativity in Problem Solving
Lesson 3: Brainstorming
Lesson 4: Assess Potential Solutions Intro
Quiz 2: Problem-Solving Process
Unit 3 Decision-Making Process
Lesson 1: Introduction to Decision-Making Process
Lesson 2: Principles of Decision-Making
Lesson 3: Types of Decision-Making
Lesson 4: Appraise your Decision and Consequences
Quiz 3: Decision-Making Process
Unit 4 Solution-Generation Tools
Lesson 1: Solution Generation Tools Intro
Lesson 2: SCAMPER
Lesson 3: Voting Alternatives
Quiz 4: S.C.A.M.P.E.R
Unit 5 Managing Queries and Complaints
Lesson 1 Defining Queries and Complaints
Lesson 2 Types of Customer Complaints Intro
Lesson 3 Query and Complaint Handling attitude
Lesson 4 Knowledge and Understanding for Collab with Customers
Lesson 5 Steps for Query and Complaint Handling
Quiz 5: Managing Queries and Complaints
Unit 6 Conflict in the Workplace
Lesson 1: Conflict in the Workplace Intro
Lesson 2: Conflict-Handling Tips
Lesson 3: Escalation Process
Quiz 6: Conflict in the Workplace
Unit 7 Negotiating Solutions in the Workplace
Lesson 1: Negotiating Solutions in the workplace
Lesson 2: Defining Negotiation
Lesson 3: Steps to Negotiation
Quiz 7: Negotiating Solutions in the Workplace
Unit 8 Solution-Driven Problem Solver Traits Intro
Lesson 1: Solution-Driven Problem Solver Traits Intro
Lesson 2: Character Traits to Develop
Lesson 3: Strengthen a Solution Driven Mindset
Unit 9 Tips to Enhance SD Problem Solving
Lesson 1: Tips to Enhance SD Problem Solving Intro
Lesson 2: Tips to Enhance SD Problem Solving
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